Host Haven Stays
Designing for Short Term Rental Property Management Services.
Informatics Capstone Project
ROLE
Lead Product Designer
Researcher
TIMELINE
January - June 2025
Zareen Tasnim (Me)
Abigail Babila
Dawn Nguyen
Jenny Speelmon
Meghan Ngo
Leo Li
Kevin Nguyen
Ryan Nguyen
Trevor Wong
Phu Quan
TEAM
TOOLS
Figma
GitHub
Git Kanban Board
01
OVERVIEW
OUR PROJECT
What is Host Haven Stays?
Host Haven Stays is a Seattle-based short-term rental management startup that streamlines property management for hosts through automation. The company focuses on simplifying the process of onboarding clients, managing guest communications, and maintaining properties efficiently.
I led the design team, overseeing research, ideation, and prototyping. I coordinated closely with PMs and developers to ensure design feasibility and consistency across both products.
Our team helped develop two key products:
Client-Facing Website: A public platform that showcases Host Haven Stays’ services, helping potential clients learn about the company and onboard easily.
Owner’s Portal: An internal management tool that enables property owners to track bookings, monitor performance metrics, and manage maintenance or guest communication seamlessly.
View Here
How might short-term rental owners become more informed about rental management resources so that they can optimize onboarding with our service?
02
PROCESS
DESIGN PROCESS
OUR 6 MONTH PROCESS FOR TWO PROJECTS
As a 10 person team we were split into 3 groups: Project Managers, Designers, and Developers.
Each team had outlined tasks they had to complete. As a 5-person design team, we began by understanding our client’s needs and business model. We conducted market research on competitors like Vacasa, Evolve, and AirConcierge to identify gaps and differentiators.
Research & Insights
User Interviews
Heuristic Evaluation
Competitive Analysis